FAQ

How do I place my order?

To place an order:

1. Finish adding items to your shopping cart
2. You may choose to process through our website checkout or through PayPal. 
3. If you wish to continue through our website checkout, please click on the “Checkout” green button located on the right side of the screen.
4. If you wish to continue through PayPal, please click on the PayPal button
5. You will be transferred to our Customer Information page. You will be prompted to enter the required information to place your order.
   
    

What if there are items missing or incorrect products when I receive my order?

For missing or wrongly shipped items, please contact us at crasteoinfo@gmail.com Please quote your transaction reference number (Order #) and provide us with a proof (image of the wrong or damaged product). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

How do I know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase.

I would like to change my items ordered. What should I do?

Amending your order is allowed on or before 11:00pm (GMT) on the same day from the order being placed. You may contact us via crasteoinfo@gmail.com to request for change.

How do I view what’s in my shopping cart?

To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the number of quantity you want to purchase of any item in your cart by updating the quantity listed. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer

What are your payment options?

We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal 

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing.

How do I use a discount code?

To use a promotional code, please follow these steps:

1. Choose the item you want to order and then click "Checkout" green button
2. You will then be transferred to our Customer Information page on the next page, fill-in the corresponding information needed
3. You will see a “Discount” field on the upper right most part of the page 
4. You need to input the discount code and then click apply. You need to verify if the discount has been applied and is valid by seeing it applied on the breakdown listed below.

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 10-20 business days after the shipment date, depending on the availability of the carrier provider and location.  We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via crasteoinfo@gmail.com 

How can I change my Shipping Address?

Changing of address is only allowed on or before 11:00pm (GMT) on the same day of placing an order. You may contact us via crasteoinfo@gmail.com to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

What is your return & exchange policy?

Please refer to our Return Policy relating to returns.
 Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

What is your cancellation policy?

Cancellation of order is allowed on or before 11:00pm (GMT) on the same day. After that time, cancellation will no longer be entertained. You may contact us via crasteoinfo@gmail.com to request for cancellation.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.